Usage Note 41065: The Resident Shield component of AVG Anti-Virus might cause errors during the Electronic Software Delivery download process for SASĀ® software
If you use AVG Anti-Virus software, the Resident Shield component of the application might cause errors during the Electronic Software Delivery (ESD) download process for SAS software. The AVG Anti-Virus software might stop files from being created or moved during the ESD.
During the download process, a screen similar to the following one might appear:
The following error message might write to the SDW.log file:
The requested operation cannot be performed on a file with a
user-mapped section open.
SEVERE: IO Exception with C:\SAS Software Depot
FORTH\download\sysreqwizard__92350__prt__xx__sp0__1
\sysreqwizard__92350__prt__xx__sp0__1.ezip because
setLastModified failed for file C:\SAS Software Depot
FORTH\download\sysreqwizard__92350__prt__xx__sp0__1
\products\sysreqwizard__92350__prt__xx__sp0__1
\redist\ace\de\AccessDatabaseEngine.exe
To resolve this issue in AVG Anti-Virus 9.0, perform the following steps:
- Select Resident Shield.
- Click Manage exceptions. The Advanced AVG Settings dialog box appears.
- Select Resident Shield ► Directory Excludes.
- Click Add Path and navigate to the directory location where you will download the SAS Software Depot to.
- Click OK.
After the settings have been changed, perform the ESD download again.
Note:
The same noted behavior might also occur with antivirus software called
'ESET NOD32'. To allow the download, you should exclude the SAS Software Depot folder by modifying the Advanced Setup ► Web Access Protection properties in the 'ESET NOD32' antivirus software.
Operating System and Release Information
SAS System | SAS Download Manager | Microsoft Windows Server 2003 Datacenter Edition | 1.43 | | | |
Microsoft Windows Server 2003 Enterprise Edition | 1.43 | | | |
Microsoft Windows Server 2003 Standard Edition | 1.43 | | | |
Microsoft Windows Server 2003 for x64 | 1.43 | | | |
Microsoft Windows Server 2008 | 1.43 | | | |
Microsoft Windows Server 2008 for x64 | 1.43 | | | |
Microsoft Windows XP Professional | 1.43 | | | |
Windows 7 Enterprise 32 bit | 1.43 | | | |
Windows 7 Enterprise x64 | 1.43 | | | |
Windows 7 Home Premium 32 bit | 1.43 | | | |
Windows 7 Home Premium x64 | 1.43 | | | |
Windows 7 Professional 32 bit | 1.43 | | | |
Windows 7 Professional x64 | 1.43 | | | |
Windows 7 Ultimate 32 bit | 1.43 | | | |
Windows 7 Ultimate x64 | 1.43 | | | |
*
For software releases that are not yet generally available, the Fixed
Release is the software release in which the problem is planned to be
fixed.
Date Modified: | 2010-10-07 14:33:56 |
Date Created: | 2010-09-29 09:35:32 |