Problem Note 34571: An error message appears when attempting to perform Electronic Software Delivery to download SAS® software with a renewal order
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The following error message will appear if you are using a renewal order number and an installation key from a SAS Software Renewal Order E-mail:
Here is the text of the message:
To download SAS software via electronic software delivery, use the order number and SAS installation key from the SAS Software Order E-mail that is intended for electronic software delivery.
Here are example screenshots that illustrate the difference between a SAS Software Order E-mail and a SAS Software Renewal Order E-mail.
SAS Software Order E-mail example for Electronic Software Delivery
These are partial screenshots of a SAS Software Order E-mail, but note that the SAS Software Order E-mail includes steps for downloading and installing the SAS® Download Manager and steps to download and install your SAS software.
SAS Software Renewal Order E-mail example for license renewal
These are partial screenshots for the Renewal Order E-mail. It does not contain any steps about using or installing the SAS Download Manager or downloading or installing your SAS software.
Note: What is true for SAS® software is also true for JMP® software. JMP Software Order E-mails and JMP Software Renewal Order E-mails are different. Use the information in the JMP Software Order E-mails to perform electronic software downloads of JMP software. Use the information in the JMP Software Renewal Order E-mails to renew your JMP license.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Download Manager | Microsoft® Windows® for 64-Bit Itanium-based Systems | 1.3 | 1.41 | 9.2 TS1M0 | 9.2 TS2M0 |
| Microsoft Windows Server 2003 Datacenter 64-bit Edition | 1.3 | 1.41 | 9.2 TS1M0 | 9.2 TS2M0 | ||
| Microsoft Windows Server 2003 Enterprise 64-bit Edition | 1.3 | 1.41 | 9.2 TS1M0 | 9.2 TS2M0 | ||
| Microsoft Windows XP 64-bit Edition | 1.3 | 1.41 | 9.2 TS1M0 | 9.2 TS2M0 | ||
| Microsoft® Windows® for x64 | 1.3 | 1.41 | 9.2 TS1M0 | 9.2 TS2M0 | ||
| Microsoft Windows Server 2003 Datacenter Edition | 1.3 | 1.41 | 9.2 TS1M0 | 9.2 TS2M0 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 1.3 | 1.41 | 9.2 TS1M0 | 9.2 TS2M0 | ||
| Microsoft Windows Server 2003 Standard Edition | 1.3 | 1.41 | 9.2 TS1M0 | 9.2 TS2M0 | ||
| Microsoft Windows XP Professional | 1.3 | 1.41 | 9.2 TS1M0 | 9.2 TS2M0 | ||
| Windows Vista | 1.3 | 1.41 | 9.2 TS1M0 | 9.2 TS2M0 | ||
| 64-bit Enabled AIX | 1.3 | 1.41 | 9.2 TS1M0 | 9.2 TS2M0 | ||
| 64-bit Enabled HP-UX | 1.3 | 1.41 | 9.2 TS1M0 | 9.2 TS2M0 | ||
| 64-bit Enabled Solaris | 1.3 | 1.41 | 9.2 TS1M0 | 9.2 TS2M0 | ||
| HP-UX IPF | 1.3 | 1.41 | 9.2 TS1M0 | 9.2 TS2M0 | ||
| Linux | 1.3 | 1.41 | 9.2 TS1M0 | 9.2 TS2M0 | ||
| Linux for x64 | 1.3 | 1.41 | 9.2 TS1M0 | 9.2 TS2M0 | ||
| OpenVMS on HP Integrity | 1.3 | 1.41 | 9.2 TS1M0 | 9.2 TS2M0 | ||
| Solaris for x64 | 1.3 | 1.41 | 9.2 TS1M0 | 9.2 TS2M0 | ||
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2009-02-03 16:25:42 |
| Date Created: | 2009-01-22 14:09:37 |