Problem Note 34571: An error message appears when attempting to perform Electronic Software Delivery to download SAS® software with a renewal order
The following error message will appear if you are using a renewal order number and an installation key from a SAS Software Renewal Order E-mail:
Here is the text of the message:
The order information could not be retrieved because this is a renewal order.
A renewal order is a license update and it cannot be used to download software. Locate your original Software Order E-mail or contact your SAS Installation Representative at your site for the correct Order Number and SAS Installation Key to download the software.
The error appears if the order number and installation key are from a SAS Software Renewal Order E-mail instead of a SAS Software Order E-mail. Verify whether you are using information from a
SAS Software Order E-mail or a
SAS Software Renewal Order E-mail.
To download SAS software via electronic software delivery, use the order number and SAS installation key from the SAS Software Order E-mail that is intended for electronic software delivery.
Here are example screenshots that illustrate the difference between a SAS Software Order E-mail and a SAS Software Renewal Order E-mail.
SAS Software Order E-mail example for Electronic Software Delivery
These are partial screenshots of a SAS Software Order E-mail, but note that the SAS Software Order E-mail includes steps for downloading and installing the SAS® Download Manager and steps to download and install your SAS software.
SAS Software Renewal Order E-mail example for license renewal
These are partial screenshots for the Renewal Order E-mail. It does not contain any steps about using or installing the SAS Download Manager or downloading or installing your SAS software.
Note: What is true for SAS® software is also true for JMP® software. JMP Software Order E-mails and JMP Software Renewal Order E-mails are different. Use the information in the JMP Software Order E-mails to perform electronic software downloads of JMP software. Use the information in the JMP Software Renewal Order E-mails to renew your JMP license.
Operating System and Release Information
| SAS System | SAS Download Manager | Microsoft® Windows® for 64-Bit Itanium-based Systems | 1.3 | | 9.2 TS1M0 | |
| Microsoft Windows Server 2003 Datacenter 64-bit Edition | 1.3 | | 9.2 TS1M0 | |
| Microsoft Windows Server 2003 Enterprise 64-bit Edition | 1.3 | | 9.2 TS1M0 | |
| Microsoft Windows XP 64-bit Edition | 1.3 | | 9.2 TS1M0 | |
| Microsoft® Windows® for x64 | 1.3 | | 9.2 TS1M0 | |
| Microsoft Windows Server 2003 Datacenter Edition | 1.3 | | 9.2 TS1M0 | |
| Microsoft Windows Server 2003 Enterprise Edition | 1.3 | | 9.2 TS1M0 | |
| Microsoft Windows Server 2003 Standard Edition | 1.3 | | 9.2 TS1M0 | |
| Microsoft Windows XP Professional | 1.3 | | 9.2 TS1M0 | |
| Windows Vista | 1.3 | | 9.2 TS1M0 | |
| 64-bit Enabled AIX | 1.3 | | 9.2 TS1M0 | |
| 64-bit Enabled HP-UX | 1.3 | | 9.2 TS1M0 | |
| 64-bit Enabled Solaris | 1.3 | | 9.2 TS1M0 | |
| HP-UX IPF | 1.3 | | 9.2 TS1M0 | |
| Linux | 1.3 | | 9.2 TS1M0 | |
| Linux for x64 | 1.3 | | 9.2 TS1M0 | |
| OpenVMS on HP Integrity | 1.3 | | 9.2 TS1M0 | |
| Solaris for x64 | 1.3 | | 9.2 TS1M0 | |
*
For software releases that are not yet generally available, the Fixed
Release is the software release in which the problem is planned to be
fixed.
The order information could not be retrieved because this is a renewal order. A renewal order is a license update and it cannot be used to download software. You need your original order number and the installation key that is intended for electronic software delivery in order to download software.
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2009-02-03 16:25:42 |
| Date Created: | 2009-01-22 14:09:37 |
