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Electronic Software Delivery (ESD) provides a method in which to download SAS^® software. The information provided below is general information for troubleshooting purposes. Please refer to your original Software Order e-mail regarding information about your order.

• The SAS^® Download Manager can be downloaded at SAS Download Manager.

  The SAS Download Manager will not work with Windows 2000 or Windows XP Home Edition. In order to install software on machines using those operating systems, install and run the SAS Download Manager on a machine using another operating system, then copy the downloaded package to your Windows 2000 or Windows XP Home Edition machine.

• Download times

  The amount of time it takes to download the software depends on a number of factors, including the products you have licensed and the available bandwidth of your network. The full order of all products is between 5 and 6 Gigabytes, which could take approximately an hour on a T3 line. If you are using a dial-up modem with 56Kb of bandwidth, it could take several hours. Most orders will be smaller in size (averaging 3–4 Gigabytes), which will not take as long to download.

• "Access is denied" error when copying a SAS Software Depot to a network

  After a download has been performed, it can be copied to a network. If you experience the following error message, check to see if your antivirus software is McAfee VirusScan.

  Error Copying File or Folder
  Cannot copy autorun: Access is denied.
  Make sure the disk is not full or write-protected and that the
  file is not currently in use.
  

  See SAS Note 31427 "An 'Access is denied' or 'Copy Failure' error message occurs when copying a SAS Software Depot or admin/client image to a network" about McAfee VirusScan.

• Invalid order or key error:

  The order information could not be retrieved. Possible problems include 
  the order number and installation key not being correct, a 
  network problem, or some other error. Please contact SAS Technical 
  Support. Refer to the Software Order E-Mail for contact information.
  

  This error appears if:

  1. an invalid order or key is used. Check the Software Order e-mail to verify that you are entering the order number and key correctly.
  2. the order and key are from a Renewal Order e-mail. Verify whether you are using information from a Software Order e-mail or a Renewal Order e-mail.

  See SAS Note 34571 "An error message appears when attempting to perform Electronic Software Delivery to download SAS® software with a renewal order" for more information about Software Order and Renewal Order e-mails.

• Proxy server authentication issues. The download manager might not connect through a proxy server that requires authentication. Here is the error:

  Connection to SAS Not Established.
  This proxy requires authentication. Please provide your proxy   
  userid and password.
  

  See SAS Note 30665 "Electronic Software Delivery (ESD) might not work when a proxy server requires authentication."

• Download count exceeded error:

  Maximum number of downloads for this order has been exceeded.  
  Please contact SAS tech support for further assistance.  Refer 
  to software order email for contract information.
  

  See SAS Note 31508 "A 'Maximum number of downloads for this order has been exceeded' error occurs when using Electronic Software Delivery (ESD)."

• When troubleshooting ESD issues, provide the following information to Technical Support:
  • Order Number and SAS Installation Key

    The Order Number and SAS Installation Key can be found in the Software Order Email.

  • SDW.log file location:

    SAS Download Manager 1.3

    C:\Documents and Settings\<userid>\Local Settings\Application Data\SAS\SAS Deployment Wizard

    SAS Download Manager 1.4

    C:\Documents and Settings\<userid>\Local Settings\Application Data\SAS\SASDeploymentWizard\9.2

  • SDWPREFS.txt file

    Can be found in the same location as the SDW.log file.

    Note: Additional debugging information can be generated to the SDW.log file by canceling out of the SAS Download Manager then taking the following steps:

    1. Select Start ► Programs ► SAS ► SAS Download Manager.
    2. On the Choose Language window, select and release the 2 key on your keyboard then click OK.
    3. Click Download.

    By doing this the SDW.log file will then contain additional information that may be helpful in debugging the problem.

    Contact SAS Technical Support for assistance and be prepared to send the order number, installation key, and sdw.log file.

For Additional FAQs about the SAS 9.2 Software Request Web site, see SAS Note 30882 "Frequently asked questions about SAS 9.2 Electronic Software Delivery."

Operating System and Release Information