Electronic Software Delivery (ESD) provides a method for downloading SAS® software. The information provided below is general troubleshooting information. For information about your SAS order, see your original Software Order E-mail (SOE).
If your Windows operating system is Windows Vista or later, you might have to right-click the esdclient.exe file and select Run as administrator.
It is very important that you locate your original SOE or contact your SAS Installation Representative at your site for the correct order and SAS Installation Key to download the software.
You cannot use the Renewal Order Number. The renewal order is a license update and cannot be used to download software.
Error Copying File or Folder Cannot copy autorun: Access is denied. Make sure the disk is not full or write-protected and that the file is not currently in use.
The requested operation cannot be performed on a file with a user-mapped section open.
The order information could not be retrieved. Possible problems include the order number and installation key not being correct, a network problem, or some other error. Please contact SAS Technical Support. See the SOE for contact information.
For more information about SOE and Renewal Order E-mails, see SAS Note 34571, "An error message appears when attempting to perform Electronic Software Delivery to download SAS® software with a renewal order."
Connection to SAS Not Established. This proxy requires authentication. Please provide your proxy userid and password.
Maximum number of downloads for this order has been exceeded. Please contact SAS tech support for further assistance. Refer to software order email for contract information.
For more information about this error, see SAS Note 31508, "A 'Maximum number of downloads for this order has been exceeded' error occurs when using Electronic Software Delivery (ESD)."
For Windows Vista, Windows 7, and Windows Server 2008 operating environments:
Some files and folders are hidden, by default. You might need to change your settings to view those files, as follows:For Windows Vista, Windows 7, and Windows Server 2008 operating environments:
This file is located in the same location as the SDW.log file.
Note: Additional debugging information can be generated to the SDW.log file by canceling the SAS Download Manager and then performing the following steps:
The SDW.log file then contains additional information that might be helpful in debugging the problem.
Contact SAS Technical Support for assistance and be prepared to provide your Order Number, Installation Key, and SDW.log file.
|Product Family||Product||System||Product Release||SAS Release|
|SAS System||SAS Download Manager||Windows Vista||1.2||9.1 TS1M3|
|Microsoft Windows XP Professional||1.2||9.1 TS1M3|
|Microsoft Windows Server 2003 Standard Edition||1.2||9.1 TS1M3|
|Microsoft Windows Server 2003 Enterprise Edition||1.2||9.1 TS1M3|
|Microsoft Windows Server 2003 Datacenter Edition||1.2||9.1 TS1M3|
|Date Modified:||2011-09-08 13:23:20|
|Date Created:||2008-01-16 16:56:36|