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When you try to download a SAS product via Electronic Software Delivery (ESD) through a proxy server that requires authentication, the SAS^® Download Manager might not connect through the proxy server. When you are prompted for the HTTP server, the port, the proxy user ID, and password, this initial warning appears:

Connection to SAS Not Established.

This proxy requires authentication. Please provide your proxy   
userid and password.

When you type the proxy user ID and password, this message appears:

The order information could not be retrieved. Possible problems include the order number and installation key not being correct,
a network problem, or some other error.
Please contact SAS Technical Support. Refer to the Software 
Order E-Mail for contact information.

When you inspect the SDW.log file in the C:\Documents and Settings\<user id>\Local Settings\Application Data\SAS\SAS Deployment Wizard\ directory, this message appears:

Warning: Attempted to contact proxy, but received an AUTH required response.

If the proxy information that you provide when prompted is accurate but the prompt persists, additional debugging information can be generated to the SDW.log file by exiting the download manager and then following these steps:

1. Run the SAS Download Manager executable.
2. In the Choose Language dialog box, select and release the 2 key on your keyboard. Then click OK.
3. Then continue installing the SAS Download Manager.

By doing this, the SDW.log file then contains additional information that might be helpful in debugging the problem.

After you perform the previous steps, contact SAS Technical Support for assistance and be prepared to send the order number, the installation key, and the sdw.log file.

Operating System and Release Information