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When you start the SAS OnDemand for Academics software, by default it attempts to make a connection to the SAS Cloud. If you chose not to connect at startup, then SAS OnDemand for Academics attempts to connect to the SAS Cloud the first time you request to process a job.

When you are attempting to connect to the SAS Cloud, a dialog box that says Connecting to sascloud.sas.com ... appears. If the connection is successful, you are prompted to enter your SAS OnDemand for Academics user ID and password.

If the attempt to connect to the SAS Cloud is not successful, the Connecting to sascloud.sas.com ... dialog box is the only dialog box that appears.

If this occurs, first verify that you have a working Internet connection. To do this, open a browser and make sure you can connect to www.sas.com, for example.

Next verify that you have the ability to connect to the SAS Cloud using the appropriate port, as listed in the subsequent statements. Security measures and firewalls at some universities can prevent the connection to the ports that SAS OnDemand for Academics uses. To verify that you have access to the appropriate port, run the following statements from a command prompt:

   telnet sascloud.sas.com 18561
   telnet sascloud.sas.com 18591

If these statements each establish a connection, then the port is not the issue. If either of the above statements fails, then your university or Internet connection is blocking a required port. You must set your firewall so this port is usable, or contact your IT personnel for assistance.

If you have a working Internet connection and ports 18561 and 18591 are available for use, then the SAS Server might be down temporarily or it or could be down because this is its scheduled maintenance time. Please try to connect to the SAS Cloud at another time.

Operating System and Release Information