Usage Note 20437: The SASĀ® OnDemand for Academics client is not able to connect to the SAS Cloud
When you start the SAS OnDemand for Academics software, by default it
attempts to make a connection to the SAS Cloud. If you chose not to
connect at startup, then SAS OnDemand for Academics attempts to connect
to the SAS Cloud the first time you request to process a job.
When you are attempting to connect to the SAS Cloud, a dialog box that
says Connecting to sascloud.sas.com ... appears. If the connection is
successful, you are prompted to enter your SAS OnDemand for Academics
user ID and password.
If the attempt to connect to the SAS Cloud is not successful, the
Connecting to sascloud.sas.com ... dialog box is the only dialog box
that appears.
If this occurs, first verify that you have a working Internet
connection. To do this, open a browser and make sure you can connect to
www.sas.com, for example.
Next verify that you have the ability to connect to the SAS Cloud using
the appropriate port, as listed in the subsequent statements. Security
measures and firewalls at some universities can prevent the connection
to the ports that SAS OnDemand for Academics uses. To verify that you
have access to the appropriate port, run the following statements from a
command prompt:
telnet sascloud.sas.com 18561
telnet sascloud.sas.com 18591
If these statements each establish a connection, then the port is not
the issue. If either of the above statements fails, then your university
or Internet connection is blocking a required port. You must set your
firewall so this port is usable, or contact your IT personnel for
assistance.
If you have a working Internet connection and ports 18561 and 18591 are
available for use, then the SAS Server might be down temporarily or it
or could be down because this is its scheduled maintenance time. Please
try to connect to the SAS Cloud at another time.
Operating System and Release Information
| Product Family | Product | System | Reported Release | Fixed Release* |
| SAS System | SAS OnDemand for Academics: Enterprise Guide | Microsoft Windows XP Professional | 4.12 | |
| Windows Vista | 4.12 | |
*
For software releases that are not yet generally available, the Fixed
Release is the software release in which the problem is planned to be
fixed.
| Type: | Usage Note |
| Priority: | medium |
| Topic: | System Administration ==> Installation
|
| Date Modified: | 2008-01-16 14:16:11 |
| Date Created: | 2007-06-21 13:17:47 |