Licensing SAS/C software includes filling out a Customer Service Information Sheet. The information sheet identifies two persons at your site who will deal directly with SAS/C Technical Support.
The SAS/C Installation Representative is the person in your organization responsible for product installation and maintenance. The Installation Representative is familiar with the hardware platform and local development environment. SAS Institute ships product updates and installation instructions to the Installation Representative.
The SAS/C Support Consultant (sometimes called the Support Representative) is the liaison between SAS/C Technical Support staff and developers using the compiler products at your site. The Support Consultant has an intimate knowledge of the C/C++ language and is familiar with the hardware and software installed at your site.
The designation of an Installation Representative and a Support Consultant does not preclude developers at your site from directly contacting SAS/C Technical Support. Experience shows that SAS/ C Technical Support can be more effective, and resolve questions more quickly, by working initially through your designated representatives. After a preliminary diagnosis and review of a reported problem with the Support Consultant, SAS/C Technical Support may contact the developer who encountered the problem directly.
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