A Guide for the SAS/C Compiler Consultant, Release 6.50

Obtaining Product Updates and Support

SAS/C Technical Support provides regular maintenance updates for compiler and library products and makes this material available to SAS/C customers in various ways. The Installation Coordinator is responsible for installing and maintaining SAS/C products at your site.

SAS/C problems are tracked by Usage Notes. Each Usage Note describes the symptoms of a problem, identifies the component and release where the problem occurs, and tells how to fix or avoid th e problem.

The Installation Coordinator corrects software defects by applying zaps to the compiler objects or load modules, using the APPLYZAP utility. If a zap is available for a problem, this will be indicat ed in the Usage Note for that problem. Not every problem described in a Usage Note has a corresponding zap, but every zap is referenced in one or more Usage Notes.

The SAS/C Usage Notes Product Tape contains all Usage Notes and zaps availabe at the time of the tape's issue. New SAS/C customers receive this tape at time of purchase. SAS/C Technical Support periodically upd ates the tape, which is shipped automatically to licensed customers.

"Usage Notes and Zaps" contains detailed information about Usage Notes. "Applying Zaps to the SAS/C Software Products" explains how to apply zaps to compiler products. Applying zaps is also explained in the installation instructions accompanying the SAS/C Compiler.

"Electronic Support Services" explains how to access the SAS Institute Inc. Web page from a Web browser. From the SAS/C support page, you can search Usage Notes for current information about SAS/C problems and solutions, download zaps, and report problems via an online form.

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