Troubleshooting the Configuration

If you experience problems when you test the configuration, first use Platform Flow Manager to check for error messages on the Platform scheduling server. For instructions, see Check Error Messages in Platform Flow Manager .

Then, check to determine whether any logs were created by the Output Generation Tool. For a default Windows installation, the logs are located in the following path:

C:\Program Files\SAS9.2\SASBIReportServices\4.2\logs

For a default UNIX installation, the path is as follows:

SAS-config-dir/levx/Applications/SASBIReportServices42/logs

If no logs are present in this path, check to make sure that you have completed these tasks:

created a logs directory, and assigned the appropriate user rights to the directory. See Step 6: Verify Logging for the Output Generation Tool .
verified that the applogloc statement in the outputgen.ini file is correct. See Step 7: Edit the Initialization File for the Output Generation Tool (Windows Only) .
accurately entered the command in the Command Line field when you defined the SAS Java Batch Server in SAS Management Console. See Step 2: Verify That a SAS Java Batch Server Has Been Defined .
Make sure that quotation marks appear around the arguments, as shown in the example. If you copied and pasted the command, make sure that a space appears after outputgen.exe.

On Windows systems, you can verify the command by pasting it into a DOS command window. The command should execute with no errors.

If logs are present in the path, then check for the following error messages:

An error occurred: Unable to login user. Cause:
                           Access denied.

or

Caused by: com.sas.iom.SASIOMDefs.GenericError:
                           Error authenticating user SAS Trusted User in function LogonUser

.

Make sure that the user ID and password for the SAS Trusted User (sastrust) are specified correctly in the OutputManagementConfigTemplate.xml file. You might need to remove the domain, or make sure that the domain is followed by a forward slash (/) rather than a backward slash (\).

An error occurred: Exception while rendering
                           report in batch. Cause: cxp.002.ex.msg: The connection factory requires
                           an identity for the authentication domain "DefaultAuth", but the user
                           context provided for user "SAS Demo User" does not have any identities
                           for that domain. Therefore, the user cannot be authorized to use the
                           connection factory.

Make sure that the SAS Web Report Studio user who is trying to schedule the report has a login (including a password) in the metadata repository. See Ensure That Metadata Logins Exist for Users Who Will Schedule Reports .

For additional troubleshooting information, see Resolving Issues Related to Scheduling with Platform Suite for SAS .