Troubleshooting the Configuration

If you experience problems when you test the configuration, first use Platform Flow Manager to check for error messages on the Platform scheduling server. For instructions, see Check Error Messages in Platform Flow Manager .
Then, check to determine whether any logs were created by the Output Generation Tool. For a default Windows installation, the logs are located in the following path:
C:\Program Files\SAS9.2\SASBIReportServices\4.2\logs
For a default UNIX installation, the path is as follows:
SAS-config-dir/levx/Applications/SASBIReportServices42/logs
If no logs are present in this path, check to make sure that you have completed these tasks:
If logs are present in the path, then check for the following error messages:
An error occurred: Unable to login user. Cause: Access denied. or Caused by: com.sas.iom.SASIOMDefs.GenericError: Error authenticating user SAS Trusted User in function LogonUser.
Make sure that the user ID and password for the SAS Trusted User (sastrust) are specified correctly in the OutputManagementConfigTemplate.xml file. You might need to remove the domain, or make sure that the domain is followed by a forward slash (/) rather than a backward slash (\).
An error occurred: Exception while rendering report in batch. Cause: cxp.002.ex.msg: The connection factory requires an identity for the authentication domain "DefaultAuth", but the user context provided for user "SAS Demo User" does not have any identities for that domain. Therefore, the user cannot be authorized to use the connection factory.
Make sure that the SAS Web Report Studio user who is trying to schedule the report has a login (including a password) in the metadata repository. See Ensure That Metadata Logins Exist for Users Who Will Schedule Reports .
For additional troubleshooting information, see Resolving Issues Related to Scheduling with Platform Suite for SAS .