The ISHIKAWA Procedure


References

  • Ishikawa, K. (1982). Guide to Quality Control. 2nd rev. English ed. Tokyo: Asian Productivity Organization.

  • Karabatsos, N. A. (1989). “In Memoriam: Dr. Kaoru Ishikawa, Quality Organizer.” Quality Progress 22:20.

  • Kume, H. (1985). Statistical Methods for Quality Improvement. Tokyo: AOTS Chosakai.

  • Rodriguez, R. N. (1991). “Applications of Computer Graphics to Two Basic Statistical Quality Improvement Methods.” In Proceedings of the National Computer Graphics Association Conference, 17–26. Fairfax, VA: NCGA.

  • Sarazen, J. S. (1990). “The Tools of Quality, Part 2: Cause-and-Effect Diagrams.” Quality Progress 23:59–62.