References

  • Ishikawa, K. (1982), Guide to Quality Control, 2nd Revised English Edition, Tokyo: Asian Productivity Organization.

  • Karabatsos, N. A. (1989), “In Memoriam: Dr. Kaoru Ishikawa, Quality Organizer,” Quality Progress, 22, 20.

  • Kume, H. (1985), Statistical Methods for Quality Improvement, Tokyo: AOTS Chosakai.

  • Rodriguez, R. N. (1991), “Applications of Computer Graphics to Two Basic Statistical Quality Improvement Methods,” in Proceedings of the National Computer Graphics Association Conference, 17–26.

  • Sarazen, J. S. (1990), “The Tools of Quality, Part 2: Cause-and-Effect Diagrams,” Quality Progress, 23, 59–62.