About This Book

Information consumers are business people who are interested in the overall performance aspects of IT at a company. They need to access IT intelligence reports from the office as well as from remote locations in order to support decision-making. Information consumers often function as system architects, IT managers, and IT executives.

Performance analysts understand how to analyze the IT resource measurement data that is managed by data administrators. They analyze this data in order to best benefit the business and to improve the utilization, availability, and performance of IT enterprise resources. To do this, performance analysts use SAS IT Resource Management to design, create, and share reports. They often function as capacity planners, system administrators, and business analysts.

Data administrators create the analysis and report-ready data sources used by performance analysts and information consumers for the purposes of performing IT performance management and capacity planning tasks. They accomplish this task by setting up jobs to transform IT performance data measurements into actionable data sources from which IT intelligence is derived. They also create and schedule report jobs so that resulting reports are rendered and made accessible in report galleries. Data administrators often function as IT performance managers and capacity planners.