Troubleshooting Issues in Gallery Manager

Several Web browsers support a feature that merges multiple open sessions. This feature shares cookies, log on credentials, and preferences among all open sessions of the browser. If your workstation has multiple sessions of Gallery Manager open with different log on credentials, then the actions that you perform in one session might affect what you see in the other open sessions.

To open separate sessions on your workstation using different log on credentials, you can disable the session merge feature on your Web browser. See your Web browser documentation for instructions to open separate sessions that do not share cookies or preferences.

If you press TAB to move your cursor through the options in the Create Gallery wizard, then the Next button might be disabled after you have cycled through the options on a page more than once. To re-enable the Next button, click on the wizard page listed in the Steps box on the left of the page.

The thumbnail view of your gallery might display a static image instead of the expected small image of your report.

The preceding image might be displayed if the small image of a tabular report is not generated. Click the static image to view the tabular report.

The Gallery Manager log is located at YourSASConfigFolder\Lev1\web\Logs\ITRMGalleryManager3.3. If there are errors in the Gallery Manager log, save a copy of the log and contact Technical Support.