Resolving Problems with SAS Environment Manager

Cannot Add Discovered Resources into Inventory

When you add auto-discovered resources into the inventory, you might see the following error message
Unable to import platform : org.hyperic.hq.common.SystemException: org.hibernate.ObjectNotFoundException:No row the the given identifier exists: [org.hyperic.hq.autoinventory.Allp#10001]
Purge the AIQ data in the SAS Environment Monitor database. Follow these steps:
  1. Select Administrationthen selectHQ Healththen selectDatabase tab
  2. Select Purge AIQ Data from the Action menu.
    These messages appear:
    • DELETE FROM EAM_AIQ_IP: 0 rows
    • DELETE FROM EAM_AIQ_SERVICE: 0 rows
    • DELETE FROM EAM_AIQ_SERVER: 0 rows
    • DELETE FROM EAM_AIQ_PLATFORM: 0 rows
  3. Restart the agents.

Resource in Availability Portlet with No Availability Information

If you add a resource that has been discovered but does not have any availability information to an Availability Summary portlet, the portlet will never display any information for the resource. The server log contains this information:
  1. On the Resources tab, delete the platform that contains the resource.
  2. Stop the agent.
  3. Delete the tokendata, keystore, and keyvals files from the directory <SAS-configuration-directory>/Lev2/Web/SASEnvironmentManager/agent-5.8.0-EE/data.
  4. Issue the command hq-agnet.bat/sh restart from the command console.

New Folders Are Not Displayed

If you are using Microsoft Internet Explorer, newly created folders might not show up in the folder tree.
To ensure that new folders appear, from the Internet Explorer menu, select Toolsthen selectF12 Developer Tools. From the Internet Explorer Developer Tools menu, select Cachethen selectAlways refresh from server.

Validate Result Dialog Box Appears When Renaming a Folder

If you cause an error when you rename a folder (because, for example, you used invalid characters in the name or specified a blank name), the folder is not saved and the Validate Result dialog box appears.
To view details about the error, click the text Basic Properties page failed in the dialog box.
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