Resolving Problems with SAS Environment Manager

Cannot Add Discovered Resources into Inventory

When you add auto-discovered resources into the inventory, you might see the following error message

Unable
                           to import platform : org.hyperic.hq.common.SystemException: org.hibernate.ObjectNotFoundException:No
                           row the the given identifier exists: [org.hyperic.hq.autoinventory.Allp#10001]

Purge the AIQ data in the SAS Environment Monitor database. Follow these steps:

Select AdministrationHQ HealthDatabase tab
Select Purge AIQ Data from the Action menu.
These messages appear:
- DELETE FROM EAM_AIQ_IP: 0 rows
- DELETE FROM EAM_AIQ_SERVICE: 0 rows
- DELETE FROM EAM_AIQ_SERVER: 0 rows
- DELETE FROM EAM_AIQ_PLATFORM: 0 rows
Restart the agents.

Resource in Availability Portlet with No Availability Information

If you add a resource that has been discovered but does not have any availability information to an Availability Summary portlet, the portlet will never display any information for the resource. The server log contains these messages:

On the Resources tab, delete the platform that contains the resource.
Stop the agent.
Delete the tokendata, keystore, and keyvals files from the directory <SAS-configuration-directory>/Lev2/Web/SASEnvironmentManager/agent-5.0.0-EE/data.
Issue the command hq-agnet.bat/sh restart from the command console.