Troubleshoot the vApp Start Process

If VMware Player Pro fails to start the vApp for SAS Data Loader, an error message states that Intel VT-x or AMD-v is not available. The message indicates that virtualization is either not supported or not configured in your BIOS (firmware.) Virtualization, also known as segmentation, enables the vApp to share display memory with the host operating system.
To resolve the error, determine your processor type, and then download and run a utility that enables virtualization, as described in the following steps:
  1. Determine whether your computer has an Intel or AMD processor:
    • Press the Windows key and the R key on your keyboard at the same time. The Run dialog box appears.
    • In the Open field of the dialog box, type msinfo32 and click OK.
    • In the System Information window, ensure that System Summary is selected in the left panel.
    • In the right panel, find System Type and ensure that you have a 64-bit computer. Next, find Processor to determine the processor type (Intel or AMD.)
  2. Download and use the tool that determines whether virtualization technology is supported on your processor:
  3. Visit virtualization hardware extensions page to enable Intel and AMD virtualization hardware extensions. To obtain information about how to navigate through your specific BIOS, contact the support site for the manufacturer of your computer.
For additional information about virtualization support, refer to the VMware Knowledge Base.